Docubase Services

Docubase Systems, Inc. enlists and maintains the training of highly skilled technicians who are ready and available serve you. We pride ourselves on high quality service levels to ensure your full satisfaction.

In fact, we are so certain you will be happy with your purchase of a Docubase solution and the quality of our service that we offer you a 90 day guarantee. If within the first 90 days of your purchase you are unhappy with the product, we will fully refund your software purchase price. The only fee to you is the cost of having our technicians uninstall and recover the product from your facility.

Docubase Professional Services serves as a consultancy to you in the assessment of requirements and selection of a solution to meet your needs not only for today, but with room for future growth. Whether your business seeks to enhance business processes or simply create and maintain a repository for all of your company's information assets, Docubase professional Services is here to help.

Docubase Professional Services Engineering (PSE) collaborates routinely with Docubase prospects, customers and partners to identify and leverage best practice implementation methodologies and solution design strategies. Docubase PSE is a central resource of knowledge, documenting and detailing how customers are using Docubase solutions to solve business problems within various business and vertical segments with the ability to deliver specific customized enhancements upon request.

Docubase Implementation and Training Services (ITS) provides delivers upon a detailed implementation plan, designed by you and your Docubase sales representative that includes not only the installation and integration of your Docubase solution but all of the training associated with your solution.

Working with your team, Docubase ITS ensure your deadlines and functional requirements are met and that administrator and user training is complete. Using a step by step outline of your detailed plan, the Docubase ITS keeps you informed and at pace so that the impact to your business operation is minimal while the benefit is quickly realized.

Docubase Technical Support Organization (TSO) is available to you by e-mail and telephone should you need assistance after the installation and initial training of your new Docubase Solution.

Docubase TSO works with clients to answer questions regarding features of the product suite, troubleshoot and diagnose client issues and deliver corrective actions to ensure your Docubase solution is functioning properly.

If you are currently a customer of Docubase, and require technical support please do not hesitate to send an email to support@docubase.net.

You may also visit the Support page for useful information.

Docubase University is open to all Docubase clients seeking enhanced training beyond the initial training provided with your purchased solution. Our skilled educators are available to provide you with additional training at our facilities in Clearwater, FL or at your facilities.

Available training offered by Docubase University includes the creation and maintenance of additional repositories, interface customization using the inherent custom forms tools and best practices in diversified storage techniques to establish centralized or redundant systems for use in disaster preparedness.

Docubase University is here to help you help yourself.